Privacy Policy for the Website


aixigo AG is pleased that you are visiting our website and would like you to feel secure when visiting our website, also with regard to the protection of your personal data. We take the protection of your personal data very seriously. Compliance with the provisions of the German Federal Data Protection Act and the EU General Data Protection Regulation (GDPR) is a matter of course for us. At this point, we would like to inform you which of your personal data we collect in relation to your visit to our website and for which purposes it is used. Since legal changes or changes to our business processes may make it necessary to adapt this data protection declaration, we ask you to read this data protection declaration regularly.


1. Scope

This data protection declaration applies to the internet offering of aixigo AG, which is available under the domains "" and "" (in the following "our website").


2. Name and address of the data controller

The controller and service provider is aixigo AG, Karl-Friedrich-Str. 68, 52072 Aachen, Germany (in the following „aixigo“).


3. Name and address of the Data Protection Officer

If you have any other questions or suggestions regarding data protection in our company as well as these notes on data protection, please contact our external data protection officer directly:

Dr. Karsten Kinast, LL.M.
KINAST Rechtsanwaltsgesellschaft mbH
Hohenzollernring 54
50672 Cologne, Germany
Tel.: +49 221 222183-0


4. Principles of processing personal data

We collect and use personal data of our users only to the extent necessary to provide a functional website and our content and services.

4.1. Personal data

Personal data is information that can be used to learn about your personal or material circumstances (e.g. name, address, telephone number, date of birth or e-mail address). Information which we cannot relate to you personally (or only with a disproportionate effort), e.g. by making the information anonymous, is not personal data.

4.2. Processing of personal data

Processing shall mean any operation or set of operations relating to personal data, whether automated or not, such as collection, recording, organisation, sorting, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or association, qualification, erasure or destruction. Personal information is collected through this website when you choose to provide it to us, e.g. as part of the application process or by completing the contact form. We use this data for the purposes specified in each case or resulting from the enquiry, for example your e-mail address, in order to be able to contact you. Data will only be transferred to third parties if this is expressly permitted by law or if you have consented to it. In addition, you can use the majority of our website without providing any personal data. In particular, personal data is processed as follows:

4.2.1. Contact form

If you make use of our contact form to send us enquiries, we will ask you for your first and last name and your e-mail address. Furthermore, you can enter your individual message to us in the message field, specifying a subject. It is up to you to decide whether you want to provide us with this data or not. Without this information, however, we will not be able to fulfil your contact request. The purpose of entering your e-mail address is to assign your enquiry and respond to you. When using the contact form, your personal data will not be passed on to third parties.

The data processing described above for the purpose of establishing contact takes place in accordance with Art. 6 Para. 1 lit. b, Art. 6 Para. 1 lit. f GDPR.

4.2.2. Newsletter

In order to subscribe to our e-mail newsletter, we need your consent and at least your e-mail address to which the newsletter should be sent. It is up to you to decide whether you want to provide us with this data or not. However, we cannot send our newsletter to you without this information. Your e-mail address will be identified using the double opt-in procedure. This means that you will receive a separate confirmation email after processing your data. Only after clicking on the link contained in the e-mail will you receive advertising e-mails. When you subscribe to the newsletter, your e-mail address will be used for our own advertising purposes until you unsubscribe from the newsletter. You can do this on our website by entering your e-mail address in the field provided. Or you can click on the unsubscribe link at the end of each newsletter. Your data will be stored as long as you have subscribed to the newsletter. Your data will be deleted after you unsubscribe from the newsletter. A further storage can take place in individual cases, if this is legally prescribed. When sending our newsletter, we cooperate with the service provider CleverReach, which processes your data on our behalf and ensures the proper dispatch of e-mails.

The legal basis for the processing of the data by the user after registration for the newsletter is Art. 6 para. 1 lit. a GDPR if the user has given his consent.

4.2.3. Application management

If you are interested in one of our vacancies listed on the website, you can send us an e-mail to at any time or by post to our contact details. We assure you that the personal data you provide will only be processed for the purpose of the application process. We will keep your data for 6 months after the end of the application process (acceptance or rejection).

The legal basis for the processing of your personal data from your application documents is Art. 6 Para. 1 lit. b) GDPR.

4.2.4. Data processing in the CRM-System

As an existing or potential business contact, your personal data can be stored in the CRM system XYZ. The personal data stored there includes your first and last name, your address, your e-mail address and telephone number as well as the language in which we can contact you. In addition to the professional contact data, individual contact and conversation details are also recorded. These data are processed exclusively for the purpose of future customer and partner support. We use an external service provider for this purpose. In order to ensure an appropriate level of protection and to comply with data protection regulations, we have concluded an agreement with this service provider on order processing in which the service provider undertakes to process the user data in particular only in accordance with our instructions.

The legal basis for the processing of your personal data within the framework of an existing business relationship and on pre-contractual issues is Art. 6 para. 1 lit. b) GDPR and our legitimate interest pursuant to Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the economic interest of managing our (potential) customers in a centralised and structured system.

The personal data that we collect on the basis of an existing business relationship will be stored until the business relationship is terminated, subject to possible retention obligations.

Such data, which we process on the basis of pre-contractual measures, are stored as long as we can assume a possible conclusion of contract.

If we store your data on the basis of Art. 6 para. 1 lit. f) GDPR, this data will be retained as long as it is necessary to pursue the legitimate interest.

4.2.5. Recall Service

If you wish a telephone exchange to a request, you can use over the appropriate button on our website our recall service. For this purpose, your name, the telephone number at which we may contact you to process the request, and the desired time of contact will be collected. We use your data exclusively for the processing of your request communicated to us. We will then delete the telephone number.

With the help of a checkbox we ask you on our website for your consent to the use of this data for the purpose of a call. The legal basis for the processing is therefore Art. 6 Para. 1 lit. a) GDPR.

4.2.6. PDF-Download

You can request and download various informative documents on our products and services from the website. For the purpose of sending these files (PDF format), we collect your e-mail address via a corresponding input field.

We would also like to use your e-mail address to send you more interesting information about aixigo and our products.

Your e-mail address is identified using the double opt-in process. This means that after processing your data you will receive a separate confirmation email. Only after clicking on the link contained in the e-mail will you receive the information in PDF format. In addition, we save your IP address and the time of registration and confirmation. The purpose of the procedure is to prove your registration and, if necessary, to clarify any possible misuse of your personal data. The data will not be passed on to third parties. Your data will be stored until you revoke this consent. You have the right to revoke your consent to this data processing, which is based on Art. 6 para. 1 lit. a) GDPR, at any time and without giving reasons for the future. The revocation can be made by activating the opt-out link, which can be found in every e-mail. In this case, we will no longer process your personal data.


4.3 Legal basis for the processing of personal data

The collection and use of personal data of our users takes place regularly only with the consent of the user. If we obtain the consent of the person concerned for the processing of personal data, Art. 6 para. 1 lit. a) GDPR serves as the legal basis for the processing of personal data.

An exception applies in those cases in which it is not possible to obtain prior consent for actual reasons and the processing of the data is permitted by statutory provisions. Art. 6 para. 1 lit. b) GDPR serves as a legal basis for the processing of personal data required for the performance of a contract to which the data subject is a party. This also applies to processing operations that are necessary to carry out pre-contractual measures. Insofar as the processing of personal data is necessary to fulfil a legal obligation to which we are subject, Art. 6 para. 1 lit. c) GDPR serves as the legal basis. If the processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and fundamental freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 para. 1 lit. f? GDPR serves as the legal basis for the processing.


5. Will your data be passed on to third parties?

Due to legal requirements, we are obliged in certain cases to pass on your personal data to third parties. This is the case, for example, if there is a suspicion of a criminal offence or misuse of our website. We are then obliged to pass on your data to the responsible law enforcement authorities. In addition, your data will only be stored in our database and on our servers or those of our contract processors.


6. Security measures to protect the data stored by us

If we collect data, we or our contract processors store your data on specially protected servers in Germany. Access to this data is only possible for a few specially authorised persons who are involved in technical, commercial or editorial support. In order to avoid loss or misuse of the data stored by aixigo AG, we take extensive technical and operational safety precautions, which are regularly checked and adapted to technological progress. We would like to point out that due to the structure of the Internet it is possible that the rules of data protection and the above-mentioned security measures may not be observed by other persons or institutions for which we are not responsible. In particular, unencrypted data can be read by third parties - even if this is done by e-mail. We have no technical influence on this. It is the responsibility of the user to protect the data made available by him against misuse by encryption or in any other way.


7. Cookies

7.1 Use of cookies

We use "cookies" (small files with configuration information). The cookies used serve in particular to determine the frequency of use and the number of users of our websites. This tells us which areas of our website and which other websites our users have visited. The cookies are deleted after the session has ended. It is also possible to use our website without cookies. Most browsers are preset to accept cookies automatically. You can deactivate the storage of cookies or set your browser so that it notifies you before cookies are stored.

7.2. Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountainview, CA 94043 USA ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by these cookies, such as the time, place and frequency of your use of this website, is generally transmitted to a Google server in the United States and stored there. When Google Analytics is used, it cannot be ruled out that the cookies set by Google Analytics may collect other personal data in addition to the IP address. Please note that Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. The information generated by cookies will be used by Google on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser within the scope of Google Analytics is not merged with other data from Google according to Google's own information. You can generally prevent the storage of cookies by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. It cannot be ruled out that the cookies set by Google Analytics may collect other personal data in addition to the IP address. In order to prevent information about your use of the website from being collected by Google Analytics and transmitted to Google Analytics, you can download and install a plug-in for your browser at the following link:

This plugin prevents information about your visit to the website from being transmitted to Google Analytics. This plugin does not prevent any other analysis. Please note that you cannot use the browser plug-in described above when visiting our website via the browser of a mobile device (smartphone or tablet).

By clicking on this link, an opt-out cookie is set in your browser. This prevents information about your visit to the website from being transmitted to Google Analytics. Please note that the opt-out cookie is only valid for this browser and only for this domain. If you delete the cookies in this browser, the opt-out cookie will also be deleted. To further prevent Google Analytics from collecting cookies, you must click on the link again. The use of the opt-out cookie is also possible as an alternative to the above plugin when using the browser on your computer. To ensure the best possible protection of your personal data, Google Analytics has added the code "anonymizeIp" to this website. This code has the effect that the last 8 bits of the IP addresses are deleted and your IP address is thus recorded anonymously (IP masking). Your IP address will be shortened by Google before transmission within member states of the European Union or in other contracting states of the Agreement on the European Economic Area and thus made anonymous. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there.

7.3. Google AdWords

We use the technology "Google AdWords" and especially the conversion tracking. Google Conversion Tracking is an analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. When you click on an ad placed by Google, a conversion tracking cookie is placed on your PC. The cookies are valid for 30 days and are not used for personal identification. If you visit certain pages on our website and the cookie has not expired, Google and we may recognize that you have clicked on a particular ad and been directed to that page. Google AdWords customers will receive a different cookie for each cookie. For example, it is not possible to track cookies through AdWords customers' websites. The information collected through the conversion cookie is used to generate conversion statistics for AdWords customers who use conversion tracking. Customers are informed of the number of users who clicked on their ad and were then redirected to a page with a conversion tracking tag. They do not receive any personally identifiable information. If you do not wish to participate in conversion tracking, you can prevent this by making the appropriate settings in your browser, e.g. by generally preventing the installation of cookies. You can also deactivate cookies for conversion tracking by setting your browser so that only cookies from the web address "" are blocked. Our legitimate interest lies in the aforementioned data processing procedures and the purposes pursued with them. Art. 6 para. 1 lit. f) GDPR forms the legal basis for this.

7.4. Google Data Studio

We use an additional data management tool called Google Data Studio to visually create custom reports and interactive dynamic dashboards for our users. We use data from Google Analytics and other interfaces to data sources (such as Google AdWords, Google Tables, YouTube Analytics). The web tool does not require a local application and can be started via the web. Access is via a browser, the data sources are connected directly via Google Data Studio. Further information on using Google Data Studio can be found at:

7.5. Facebook Custom Audiences (pixel method)

Within our internet presence, we use the "Facebook pixel" of, Facebook Inc. 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). This allows us to track the behaviour of users after they have seen or clicked on a Facebook ad. This process is used to evaluate the effectiveness of Facebook ads for statistical and market research purposes and can help optimize advertising efforts.

The information we collect is anonymous to us, so it does not allow us to identify users. However, the data is stored and processed by Facebook so that it can be linked to the respective user profile and Facebook can use the data for its own advertising purposes in accordance with the Facebook Data Usage Guidelines. You can enable Facebook and its affiliates to serve ads on and off Facebook. A cookie may also be stored on your computer for these purposes. In order to generally oppose the use of cookies on your computer, you can set your Internet browser so that cookies can no longer be stored on your computer in the future or cookies that have already been stored are deleted. However, switching off all cookies can lead to the fact that some functions on our website can no longer be executed.

You can find further information on the protection of your privacy in the Facebook data protection information:

You can also use the remarketing function "Custom Audiences" in the section Advertisement Settings under You must be logged in to Facebook to do this.

If you do not have a Facebook account, you can disable Facebook's usage-based advertising on the European Interactive Digital Advertising Alliance website: .

7.5. Social Plugins (Facebook, Twitter, YouTube, LinkedIn and Google+)

It is possible that via these plugins personal data about the visitors of the website are collected, transmitted to the respective service and linked to the respective service of the visitor. aixigo AG itself does not collect any personal data via the social plug-ins and their use. To prevent data from being transferred to service providers in the USA without the user's knowledge, we have used passive social media buttons or the so-called shariff solution on our website. This means that the respective social plugins on the website are initially only integrated as graphics. These graphics contain a link to the website of the corresponding provider of the plugin. Only when you click on one of the graphics will you be redirected to the service of the respective provider. This solution ensures that personal data is not automatically forwarded to the providers of the respective social plugins when you visit our website. If you click on one of the graphics of the social plugins, data can be transferred to the respective service provider and stored there. If you do not click on any of the graphics, there will be no data transfer between you and the respective provider of the social plugin. Further information about the shariff solution can be found on the following website: After clicking on a social plugin, the respective service provider receives the information that you have visited the corresponding page of our online service. Please note that you do not have to have a user account with the service in question, nor are you already logged in there. However, if you already have an account with the relevant service provider and are already logged into that account while visiting our website, the data collected by the social plugin will be assigned directly to your account. If you do not wish to be assigned to your profile by the service provider, you must log out of your user account before clicking on one of the social plugins. Please note that aixigo AG has no influence on whether and to what extent the respective service providers collect personal data. We are not aware of the scope, purpose or storage periods of the respective data collection. However, we would like to point out that it must be assumed that at least the IP address and device-related information are used and recorded via social plug-ins. It is also possible that the respective service providers use cookies.

For the scope and purpose of data collection by the respective service as well as the further processing and use of your data there, please refer to the data protection information directly from the website of the respective service. There you will also find further information about your corresponding data protection rights and setting options to protect your privacy.

a) Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA
Unsere Speziellen Datenschutzbestimmungen für Facebook lesen Sie hier.

b) Google Inc., 1600 Amphitheater Parkway, Mountain View, California 94043, USA

c) Twitter Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA

d) YouTube, 1600 Amphitheater Parkway, Mountain View, California 94043, USA

e) LinkedIn Corporation, 2029 Stierlin Court, Mountain View, California 94043, USA

7.6. XING

On our website a button of the network "XING" is used. When you click on this button, your browser establishes a short-term connection to servers of XING AG (hereinafter referred to as "XING") that provide the "XING button" functions. XING does not store any personal data about you when you access this website. In particular, XING does not store any IP addresses. Nor will your usage behaviour be evaluated with regard to the use of cookies in connection with the "XING Share Button". You can access the latest data protection information on the "XING Share Button" and additional information on this website: and

7.7 Legal basis

Our legitimate interest lies in the aforementioned data processing procedures and the purposes pursued thereby. Art. 6 para. 1 lit. f GDPR forms the legal basis for this.


8. Hyperlinks to external websites

Our website contains hyperlinks to websites of other providers. If you activate these hyperlinks, you will be redirected from our website directly to the websites of other providers. You will recognize this by the change of the URL, among other things. We cannot accept any responsibility for the confidential handling of your data on these websites.

We do not assume any responsibility for the privacy practices of third party websites, as we have no control over whether these companies comply with data protection regulations. This applies in particular to the social plugins mentioned above such as "". Please inform yourself directly about the handling of your personal data by these companies on these websites.


9. Use of service providers to process personal data/ Processing of data in countries outside the European Economic Area

We use service providers to provide services and process your data relating to our services and products. The service providers process the data exclusively within the framework of our instructions and are obliged to comply with the applicable data protection regulations. All contract processors have been carefully selected and only receive access to your data to the extent and for the period required that is necessary for the provision of the services or to the extent to which you have consented to data processing and use. Service providers in countries such as the United States or countries outside the European Economic Area are subject to data protection that does not generally protect personal data to the same extent, as is the case in member states of the European Union. If your data is processed in a country which does not have a recognised high level of data protection such as the European Union, we ensure that your personal data is adequately protected by contractual regulations or other recognised instruments.


10. Storage duration

We will only store your personal data for as long as is permitted by law. The stored personal data will be deleted if the user withdraws his consent to storage or if knowledge of this data is no longer required for the purpose for which it was stored, in particular if storage is inadmissible for other legal reasons. This does not affect the relevant statutory retention periods under the German Commercial Code or the German Tax Code (Abgabenordnung). During the statutory retention period, your personal data will be blocked and not processed in any other way.


11. Rights of data subjects

11.1 Right to access

You have the right to request information from us at any time about the data we have stored about you, as well as about its origin, recipients or categories of recipients to whom this data is passed and the purpose of storage.

11.2 Right to revocation

If you have given your consent to the use of data, you can revoke it at any time without giving reasons with effect for the future.

11.3 Right to rectification

You can immediately request the correction of incorrect data or the completion of your data stored by us.

11.4 Right to erasure and blocking

You have the right to block and delete your personal data stored by us. The deletion of your personal data usually takes place within 2 working days after assertion of this right. Should the deletion contradict legal, contractual, fiscal, or commercial retention obligations or other legally anchored reasons, only the blocking of your data can be carried out instead of the deletion. After the deletion of your data, it is no longer possible to provide information.

11.5 Right to data portability

If you request us to surrender the personal data you have provided, we will, if you so wish, issue or transmit the data to you or to another responsible person in a structured, common and machine-readable format. The latter, however, only if this is technically possible.

11.6 Right to object

You have the right to object to data processing at any time and without giving reasons. It is possible, however, that we may no longer be able to offer our services in full after exercising the right of objection, as certain services make the processing of certain personal data mandatory.

11.7 Contacts for the application of data subjects' rights

When you contact us by post at aixigo AG, Karl-Friedrich-Str. 68, 52072 Aachen, Germany, the data you provide us with (your e-mail address, possibly your name and telephone number) will be stored by us in order to answer your questions or respond to your concerns. The data collected in this context will be deleted after storage is no longer required, or processing will be restricted if there are legal storage obligations.


12. Right to appeal to the supervisory authority

You have the right to appeal to the competent supervisory authority against the processing of your personal data if you feel that your rights under the GDPR have been violated.

13. Cookies

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